Privacy Policy
Last Updated: March 15, 2025
Introduction
At Wisesparklink, we understand that your privacy matters deeply to you — and it matters to us too. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our mobile app performance optimization services.
We've written this policy in plain language because we believe you shouldn't need a law degree to understand how your data is handled. If something isn't clear, please don't hesitate to reach out to us directly.
Information We Collect
Information You Provide Directly
When you contact us or use our services, you might share information such as:
- Your name, email address, and phone number
- Company information and job title
- Details about your mobile app and technical requirements
- Communication preferences and feedback
- Project specifications and performance metrics
Technical Information We Collect
To provide effective app performance optimization, we may collect technical data including:
- App performance metrics and loading times
- Device specifications and operating system versions
- Network connectivity information
- Error logs and crash reports (when relevant to optimization)
- User interaction patterns within apps (anonymized)
How We Use Your Information
We use the information we collect for specific, legitimate business purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service delivery and optimization | Technical data, project specifications | Contract performance |
| Customer support and communication | Contact information, service history | Legitimate business interest |
| Service improvement and development | Anonymized performance metrics | Legitimate business interest |
| Legal compliance and security | All relevant data as required | Legal obligation |
We never sell your personal information to third parties, and we don't use it for purposes beyond what's outlined here without your explicit consent.
Data Storage and Security
Your data security is something we take seriously. We implement multiple layers of protection:
- Encryption of data both in transit and at rest
- Regular security audits and vulnerability assessments
- Restricted access controls with multi-factor authentication
- Secure backup systems with redundancy measures
- Staff training on data protection and privacy practices
Our servers are located in secure facilities with physical access controls and 24/7 monitoring. We maintain compliance with industry-standard security frameworks and regularly update our security measures to address emerging threats.
Data Retention
We keep your information only as long as necessary for the purposes outlined in this policy:
Active Projects
Data retained throughout project duration plus 90 days for support purposes
Completed Projects
Technical data retained for 2 years, contact information for 3 years
Marketing Communications
Retained until you unsubscribe or request deletion
Legal Requirements
Some data may be retained longer if required by Vietnamese law
Your Rights and Choices
Under Vietnamese data protection laws and international privacy standards, you have several rights regarding your personal information:
Access and Correction
You can request to see what personal information we have about you and ask us to correct any inaccuracies. We'll provide this information within 30 days of your request.
Data Deletion
You can ask us to delete your personal information, though we may need to retain some data for legal compliance or legitimate business purposes. We'll explain any limitations when you make your request.
Data Portability
If you want to transfer your data to another service provider, we can provide your information in a commonly used format.
Communication Preferences
You can opt out of marketing communications at any time by clicking unsubscribe links in emails or contacting us directly.
Information Sharing
We may share your information in limited circumstances:
- Service Providers: Trusted partners who help us deliver services (cloud hosting, payment processing) under strict confidentiality agreements
- Legal Requirements: When required by Vietnamese law, court orders, or to protect our legal rights
- Business Transfers: If we're acquired or merge with another company, though the new entity must honor this privacy policy
- With Your Consent: Any other sharing requires your explicit permission
We carefully vet all service providers to ensure they meet our privacy and security standards. They're contractually bound to protect your information and can only use it for the specific purposes we've authorized.
International Data Transfers
Some of our service providers may be located outside Vietnam. When we transfer your data internationally, we ensure appropriate safeguards are in place:
- Transfers only to countries with adequate data protection laws
- Contractual protections that meet international privacy standards
- Regular monitoring of data handling practices
- Encryption during all data transfers
We'll notify you if there are significant changes to how we handle international transfers of your data.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll:
- Notify you by email if we have your contact information
- Post the updated policy on our website with a clear revision date
- Provide a summary of key changes when appropriate
- Give you time to review changes before they take effect
Privacy Questions or Concerns?
This privacy policy is governed by the laws of Vietnam. If you have concerns about how we handle your personal information that we can't resolve directly, you may have the right to lodge a complaint with relevant Vietnamese data protection authorities.